Refund policy

Refund Policy

Last updated: 8 July 2026

1. Who we are & scope

SVW (Skelly Vintage Wholesale) supplies graded vintage clothing bundles to resellers across the UK and EU. We're resellers ourselves — this business grew out of years selling vintage on Vinted and eBay — so we grade honestly and describe stock the way we'd want it described to us.

Our bundles are sold on a business-to-business basis for resale. This policy is written for trade buyers and follows commercial terms rather than consumer returns rules. Please read it in full before ordering.

2. What you're buying

Every SVW bundle is hand-sorted, graded and — for legwear — measured before it ships. All items are authentically pre-worn vintage, so honest signs of age (mild fading, softening, minor wear) are normal and expected, not defects.

Because vintage stock is never identical, some natural variation between bundles is unavoidable. A grading variance of roughly 10–15% across any bundle is standard across the industry and is not grounds for a return.

3. Our grades

Grade A — Great condition, minimal signs of wear, no significant defects. Ready to list and sell as-is.

Grade A/B — A mix of great and good condition. Some pieces are defect-free; others show honest wear. Because of the nature of vintage, there is no fixed ratio of A to B within a bundle.

Any flaws we spot are disclosed on the listing. If a piece has a notable fault, we tell you.

4. No change-of-mind returns

We do not accept returns or offer refunds for:

Change of mind
Not liking the style, colours or mix within a bundle
Individual items not suiting your shop or customers
Normal vintage wear, fading or the expected grading variance described above

All sales are final unless there is a genuine, verifiable error on our part.

5. When a return is accepted

We'll put things right where we've genuinely got it wrong. A return may be authorised if:

You received the wrong bundle or wrong items
A Grade A bundle was materially misrepresented
Your order arrived short (fewer items than stated)

Returns are by authorisation only — do not send anything back before we've approved it.

6. How to raise an issue

Your SVW order number
Clear photos of the issue
A short description of what's wrong

Email skellyvw@gmail.com. We aim to respond within 24 hours, Monday–Friday.

7. Timeframes

Raise the issue: within 48 hours of delivery
Return the goods (if authorised): within 5 days of authorisation
Inspection & decision: up to 10 working days from receipt

Returned bundles must be complete, unused and in original condition. Unauthorised, incomplete or altered returns will be refused.

8. Return shipping

Return postage is the buyer's responsibility unless the fault is clearly ours (wrong or short order), in which case we cover it.
Use a fully tracked service — we can't be responsible for return parcels lost or damaged in transit.
For EU returns, any customs duties or import taxes are non-refundable.

9. Refunds, credit & exchanges

Once an authorised return is received and inspected:

Wrong or short order: full refund, replacement, or store credit
Grade A misrepresentation: refund, exchange, or store credit
Minor issue with part of a bundle: partial refund or credit

Refunds go back to the original payment method. Store credit, where offered, is valid for 6 months. We can't refund to a different card or account from the one used at checkout.

10. Cancellations & amendments

Because we dispatch within 24 hours, orders can't be cancelled once placed. If you want to add to an order before it ships, email us quickly at skellyvw@gmail.com and we'll amend it if we can.

11. Discount codes

Discounts (including SVW10) apply at checkout only and can't be added retrospectively to a completed order.

12. Contact

Questions or need to start a return? Email skellyvw@gmail.com, Monday–Friday, 9am–5pm UK time. We respond within 24 hours.